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January 20, 2015

New Years’ Resolution…Schedule maintenance visits!

Despite the recent findings that plumbing and heating engineers are busier than ever, 2/3 of installers still fail to regularly schedule in a return maintenance visit and are missing out on added business opportunities. The results from the latest PHEX Chelsea survey showed that 40% of installers leave the customer to schedule the call back. This opens them up to the risk of losing customers to competitors.

Tip 1: Try and book in a service with the customer on the day. This will be put in both of your diaries to ensure it isn’t forgotten.

Tip 2: If you cannot secure a date there and then, set yourself reminders on your work phone or computer. Although time consuming, calling back round your customers from earlier in the year could mean extra revenue to your business.